Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Sunderland | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Sunderland collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Sunderland is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Sunderland and across the UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, address, and contact information
• Health information: Medical history, current medications, weight, BMI, and relevant clinical data
• Payment details: Billing information processed securely through our payment provider
• Communication records: Emails, messages, and consultation notes
• Technical data: IP address, browser type, and website usage data collected automatically

3. How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatments and provide clinical consultations
• Dispense and deliver approved medications (delivered within 1 working day of pharmacist approval)
• Maintain accurate patient records as required by GPhC regulations
• Process payments and manage your account
• Communicate with you regarding your treatment, orders, and any safety updates
• Comply with our legal and regulatory obligations as a registered pharmacy

Our lawful bases for processing include: performance of a contract, compliance with a legal obligation, and where necessary, processing of special category health data for the provision of healthcare services.

4. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our site. Cookies we use include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand website traffic and user behaviour (such as via Google Analytics)
• Functional cookies: Remember your preferences and settings

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information only where necessary with:

• Delivery providers: To fulfil your medication orders
• Payment processors: To securely handle transactions
• Healthcare professionals: Where clinically necessary or required for your care
• Regulatory bodies: Including the GPhC, NHS, or other authorities where legally required
• IT and software providers: Who support our pharmacy management systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records in line with NHS and GPhC guidance, typically for a minimum of 8 years from the date of last treatment for adults, and longer for minors. Financial records are kept for 6 years in accordance with HMRC requirements. After the applicable retention period, data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised staff only.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access your information, request corrections, ask for erasure in certain circumstances, restrict processing, and object to how we use your data. To exercise any of these rights, please contact us directly and we will respond promptly.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact our team. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you are dissatisfied with how we handle your data, you have the right to raise a concern with the relevant supervisory authority for data protection in the UK.