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Terms of Service

Last updated: 22 July 2026

Terms of Service - Pharmacy Weight Loss Sunderland

Pharmacy Weight Loss Sunderland
GPhC Registration No. 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our services. By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our services.

1. About Us

Pharmacy Weight Loss Sunderland is a GPhC-registered online pharmacy clinic (GPhC No. 9012511) operating in Sunderland, United Kingdom. We provide clinically supervised weight loss treatment and prescription services to eligible patients.

2. Eligibility

Our services are available to individuals who meet all of the following criteria:

We reserve the right to refuse treatment to any individual who does not meet our clinical eligibility criteria or who provides false or misleading information. Providing inaccurate information may put your health at risk and may constitute fraud.

3. Prescriptions and Clinical Assessment

All prescription medications are dispensed only following a clinical assessment by our GPhC-registered pharmacist. Completion of a consultation does not guarantee that a prescription will be issued.

Our pharmacist will review your consultation and make a clinical decision based on the information provided. We may contact you for further information before approving your order. Prescriptions issued through our service are valid for use within our pharmacy only, unless otherwise stated.

You must inform us of any changes to your medical history, medications, or health status before placing a repeat order. It is your responsibility to ensure all information provided is accurate and up to date.

4. Payment

Payment is required in full at the time of placing your order. We accept major debit and credit cards. All prices are displayed in pounds sterling (GBP) and are inclusive of VAT where applicable.

Payment is processed securely through our payment provider. We do not store your full card details. Orders will not be processed or dispatched until payment has been successfully received and your consultation has been approved by our pharmacist.

5. Delivery

Approved orders are dispatched within 1 working day of pharmacist approval. Delivery is subject to the availability of stock and postal service conditions. We are not responsible for delays caused by third-party couriers or circumstances outside our control.

Medications will be packaged discreetly and delivered to the address provided at checkout. It is your responsibility to ensure delivery details are accurate. We cannot be held liable for non-delivery resulting from incorrect address information.

6. Cancellations and Refunds

You may cancel your order before it has been approved by our pharmacist and dispatched. To request a cancellation, please contact us as soon as possible.

Once a prescription has been dispensed and dispatched, we are unable to accept returns or issue refunds for prescription medications, in accordance with UK pharmacy regulations and patient safety requirements. This does not affect your statutory rights.

If you receive a damaged or incorrect item, please contact us within 48 hours of receipt and we will investigate and resolve the issue promptly.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. Our services are not a substitute for consultation with your GP or a qualified healthcare professional.

If you experience any adverse effects or medical concerns after taking your medication, stop use immediately and seek medical attention. In an emergency, call 999 or attend your nearest A&E department.

8. Data and Privacy

We are committed to protecting your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We aim to respond to all data-related enquiries within 48 hours. For full details, please refer to our Privacy Policy.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the details provided on our website. We are committed to resolving any concerns promptly and professionally.